1. Who We Are
DigitalSynn Limited ("we", "us", "our") is a company incorporated in England and Wales (Company Registration Number: 11765997) with its registered address at 167-169 Great Portland Street, London, England, W1W 5PF, United Kingdom.
We design and develop websites, software applications, and mobile apps for businesses. We are the data controller for the personal data we collect through our website at digitalsynn.com and in the course of providing our services.
If you have any questions about this policy, contact us at info@digitalsynn.uk.
2. What Data We Collect
We collect and process the following personal data:
Information you provide to us
- Contact form submissions — name, email address, phone number (optional), project type, and project details/message
- Email correspondence — any information you send us via email
- Client project data — information provided during the course of a project engagement, such as business requirements, content, and feedback
Information collected automatically
- Usage data — pages visited, time spent on pages, referral source, and browser type
- Device data — IP address, operating system, screen resolution, and device type
- Google reCAPTCHA data — we use Google reCAPTCHA v3 on our contact form to prevent spam. This may collect hardware and software information such as device and application data
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries — processing and replying to contact form submissions and emails
- To provide our services — delivering website design, software development, and mobile app development projects
- To send project updates — communicating progress, deliverables, and invoices relating to active projects
- To improve our website — analysing usage patterns to enhance user experience
- To prevent abuse — using reCAPTCHA to protect our contact form from spam and automated submissions
- To comply with legal obligations — meeting regulatory and legal requirements
4. Legal Basis for Processing
Under UK GDPR, we process your data on the following legal bases:
- Legitimate interest — responding to enquiries, improving our website, and protecting against spam
- Contract performance — processing data necessary to deliver services you have engaged us for
- Legal obligation — where we are required to retain data for tax, accounting, or regulatory purposes
- Consent — where you have given clear consent for us to process your data for a specific purpose
5. Data Sharing
We do not sell your personal data. We may share your data with:
- Google — reCAPTCHA v3 is used on our contact form. Google's privacy policy applies to data collected through this service
- Hosting providers — our website hosting provider processes data as part of delivering the website to you
- Email service providers — to deliver email communications
- Professional advisers — accountants and legal advisers where necessary
- Law enforcement — where required by law or to protect our legal rights
All third-party providers are required to process your data in accordance with applicable data protection laws.
6. Data Retention
We retain your personal data only for as long as necessary:
- Contact form enquiries — retained for up to 12 months after our last communication, unless a project engagement begins
- Client project data — retained for the duration of the project and up to 6 years afterwards for legal and accounting purposes
- Website analytics data — retained for up to 26 months
7. Your Rights
Under UK GDPR, you have the following rights:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data where there is no compelling reason for continued processing
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — request your data in a structured, commonly used format
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at info@digitalsynn.uk. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies and similar technologies:
- Essential cookies — required for the website to function correctly
- reCAPTCHA cookies — set by Google reCAPTCHA to verify you are not a bot when submitting the contact form
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. International Transfers
Some of our third-party providers (such as Google) may transfer data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in compliance with UK GDPR.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes using HTTPS encryption on our website and restricting access to personal data to authorised personnel only.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
For any questions, concerns, or requests relating to this privacy policy or your personal data, contact us at:
- Email: info@digitalsynn.uk
- Address: DigitalSynn Limited, 167-169 Great Portland Street, London, England, W1W 5PF, United Kingdom